Terms of service
These Terms of Service apply to all purchases made through the Blastria website.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before purchasing.
1. Business Information
This website is operated by:
Business name: Blastria
Email: contact@blastria.com
Throughout the site, the terms “we”, “us” and “our” refer to Blastria / [your business name].
2. Products
Blastria sells toy water blasters and related accessories.
We do our best to display product images, descriptions, colors, features, specifications, and prices accurately. However, small differences may occur due to screen settings, lighting, product updates, supplier changes, or manufacturing variations.
Product availability may change at any time. We reserve the right to modify, replace, or discontinue products without prior notice.
3. Product Use and Safety
Our products are intended for recreational water play only.
Customers are responsible for using the product safely and according to the instructions provided. Products should only be used with clean water and should not be modified, misused, or aimed at sensitive areas such as the eyes, face, ears, or mouth.
Children should use the product under appropriate adult supervision.
Blastria is not responsible for damage, injury, or loss caused by misuse, unsafe use, modification, improper handling, or use that goes against the product instructions.
This does not limit any mandatory consumer rights that apply in your country.
4. Orders and Contract Formation
By placing an order, you confirm that the information you provide is accurate and complete.
Before submitting your order, you will have the opportunity to review your cart, product selection, shipping information, billing information, and total price.
A purchase contract is concluded when your order has been successfully placed and confirmed by us by email.
We reserve the right to refuse or cancel an order if:
- The product is unavailable
- Payment is not successfully completed
- The order appears fraudulent or suspicious
- The shipping address is incomplete or incorrect
- There is an obvious pricing or product information error
- We are unable to fulfil the order for operational reasons
If we cancel an order after payment has been made, we will refund the amount paid.
5. Prices and Payment
Prices are shown in the currency displayed at checkout.
Prices may include or exclude taxes depending on your location, applicable market settings, and the way prices are displayed on the website.
Shipping costs, taxes, duties, or other fees, if applicable, will be displayed during checkout where possible.
We accept the payment methods shown at checkout. Payment must be completed before the order is processed.
We reserve the right to change prices at any time. Price changes do not affect orders that have already been placed and confirmed.
6. Shipping and Delivery
We ship to the countries displayed at checkout.
Estimated delivery times are shown on the website or during checkout. Delivery times are estimates only and may vary due to carrier delays, customs processing, high demand, supplier delays, weather, public holidays, or other circumstances outside our control.
Once your order has been shipped, you may receive tracking information by email.
We are not responsible for delays caused by incorrect shipping information provided by the customer.
7. Incorrect Addresses, Failed Delivery, and Uncollected Packages
Customers are responsible for providing a complete and correct shipping address.
If a package cannot be delivered because the address was incorrect, incomplete, refused, or not collected, additional shipping costs may apply.
Where legally permitted, any costs caused by failed delivery, return shipping, reshipment, or refused delivery may be deducted from any refund.
8. Customs, Import Duties, and Taxes
For international orders, customs duties, import taxes, or local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility.
We are not responsible for delays caused by customs clearance.
9. Returns, Refunds, and EU Withdrawal Rights
Returns and refunds are handled according to our Return & Refund Policy.
For customers in the European Union, a 14-day right of withdrawal may apply. Please refer to our Return & Refund Policy for details.
For customers outside the European Union, including Switzerland, returns are generally only accepted if the product arrives damaged, defective, incorrect, or missing parts, unless mandatory consumer rights in your country provide otherwise.
Nothing in these Terms limits any mandatory consumer rights that apply to your order.
10. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, or missing parts, contact us as soon as possible.
Please include:
- Your order number
- A short description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging if the item arrived damaged
If the issue is confirmed, we will offer a suitable solution, such as a replacement, replacement part, repair solution, partial refund, or full refund, depending on the situation and applicable law.
11. Warranty and Legal Rights
Products are covered by the legal warranty rights that apply in your country.
If a product is defective or does not match the promised characteristics, you may have legal rights to a repair, replacement, price reduction, or refund depending on your location and applicable law.
This section does not limit any mandatory consumer rights.
12. Discount Codes and Promotions
Discount codes, promotional offers, bundles, and limited-time deals may be subject to additional conditions.
Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.
We reserve the right to modify, suspend, or cancel promotions at any time, unless this affects an order that has already been confirmed.
Promotions cannot be exchanged for cash.
13. Website Content
All content on the website, including text, product images, graphics, branding, logos, design elements, and layout, belongs to Blastria or our licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our written permission.
14. User Reviews and Content
If you submit reviews, photos, videos, comments, feedback, or other content to us, you grant us permission to use, display, reproduce, and share that content for marketing, website, advertising, and customer support purposes.
You must not submit content that is false, misleading, offensive, illegal, infringing, or violates the rights of others.
We may remove or refuse to publish user content at our discretion.
15. Prohibited Uses
You agree not to use our website for:
- Illegal or fraudulent purposes
- Interfering with the operation or security of the website
- Uploading harmful code, viruses, or malicious software
- Scraping, copying, or extracting website data without permission
- Violating intellectual property rights
- Submitting false or misleading information
- Abusing promotions, discounts, or refund processes
We reserve the right to restrict access, cancel orders, or take appropriate action if these Terms are violated.
16. Accuracy of Information
We try to keep all information on the website accurate and up to date.
However, we do not guarantee that all information is always complete, current, or error-free. This may include product descriptions, prices, availability, delivery estimates, or promotional information.
If we discover an error in an order, we may contact you to correct it or cancel and refund the order where appropriate.
17. Limitation of Liability
To the maximum extent permitted by law, Blastria is not liable for indirect, incidental, special, or consequential damages, including loss of profit, loss of data, loss of business, or loss of opportunity.
Our liability is not excluded or limited where it would be unlawful to do so, including liability for mandatory consumer rights, intentional misconduct, gross negligence, or other liability that cannot be excluded under applicable law.
18. Events Outside Our Control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include natural disasters, strikes, transport delays, customs delays, supplier issues, technical failures, accidents, war, pandemics, governmental actions, or other events beyond our control.
19. Privacy
Your personal information is handled according to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal data.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on our website at the time of your order applies to that order.
If we make significant changes, we may update the “Last updated” date at the top or bottom of this page.
21. Governing Law
These Terms are governed by the laws of Switzerland, unless mandatory consumer protection laws in your country provide otherwise.
If you are a consumer, this does not affect any mandatory rights or protections that apply in your country of residence.
Last updated: 26/05/2026